Home › Policies › Refund and Cancellation
Updated 5 Nov 2026 · Applies to route99.in, learn.route99.in and the Route99 app
In short
Courses up to ₹24,000 are not refundable. For a course above ₹24,000, you can ask for a refund within 7 days of paying, if you have not attended a demo class and did not pay in instalments; we deduct ₹10,000 plus material, gateway and GST charges. Study material, test series and self-paced courses are not refundable.
No refund on courses up to ₹24,000. Above ₹24,000: ask within 7 days of paying, before any demo class and not on instalments; ₹10,000 plus charges is deducted.
Refund window: 7 days
Courses above ₹24,000 only
Deduction: ₹10,000 + charges
Paid within 10 working days
Find your situation in the table. If more than one row applies, the stricter row decides.
Your situationWhat is deductedOutcome
Course fee up to ₹24,000
Full fee kept
No refund
Course fee above ₹24,000, cancelled within 7 days of payment, no demo class attended, paid in full
₹10,000 plus material, payment-gateway and GST charges
Partial refund
After attending a demo or trial class
Full fee kept
No refund
Paid in instalments
Full fee kept
No refund
More than 7 days after payment
Full fee kept
No refund
Study material, test series or self-paced course
Full fee kept
No refund
Login shared or sold, or enrolment ended for misconduct
Full fee kept
No refund
Payment-gateway fees and GST on the deducted amount are taken out of every refund. The balance goes back to the account or card you paid from.
Only for a course priced above ₹24,000, and only within 7 days of the date you paid. The day you pay counts as day 1.
Only if you have not attended a demo or trial class. If you attend one, the date of your first demo class is treated as your registration date, and the course is taken as accepted.
Only if you paid the full fee at once. Fees paid in instalments are not refunded.
After 7 days, no refund is possible for any reason.
Classroom courses come with a free demo class and online courses with trial access, so you can judge a course before you pay. Please use them, and ask a counsellor anything you need to know first.
We deduct ₹10,000, plus:
the cost of any study material already sent or login details already issued,
the payment-gateway fee charged on your payment, and
GST on the amounts deducted.
The balance is credited to the original payment method.
Any course priced up to ₹24,000.
Study material, test series and self-paced courses, once login details are sent or material is dispatched.
A course where you have attended a demo or trial class, or paid in instalments.
An account closed because its login was shared, sold or transferred to someone else.
An enrolment ended because the student disrupted classes, or because a parent or guardian misbehaved with Route99 staff. The management’s decision in these cases is final.
1
Email us
Write to info@route99.in with the subject “Refund request – your name – course name”. Include your registered mobile number and email, the course, the date you paid and your reason.
2
Attach proof of payment
Add the payment receipt or a screenshot, your fee receipt if you have one, and anything else our team asks for.
3
We check your request
We check it against this policy and may call or email you for details.
4
Refund is credited
Eligible refunds are processed within 10 working days of your complete request. Your bank may take a few more days to show it.
Only the student or a parent or guardian can ask for a refund. Requests from anyone else, such as a relative, friend or agent, are not accepted.
We may cancel or postpone a class, batch or event, and we will try to reschedule it soon after. We may also change programmes, venues, timings, batch schedules and class days when needed, and will tell you as early as we can. These changes are not grounds for a refund.
Write to us at info@route99.in first; most questions are settled this way. This policy is governed by the laws of India, and any dispute that remains falls under the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
Business
M/S Dakshavyani Ventures
Registered office
G-304, Devnandan Platina, Gota, Ahmedabad
Centre
2nd Floor, ABC-II, SV Desai Marg, HL College Road, above Dakshinayan, Navrangpura, Ahmedabad 380009
info@route99.in
Phone and WhatsApp
+91 88666 55609
FAQ
Still unsure? Write to info@route99.in before you pay, and a counsellor will explain how the policy applies to your course.
Can I get a refund after attending a demo class?
No. Once you attend a demo or trial class, the course is treated as accepted and the fee is not refunded. The demo is there so you can decide before you pay.
How much is deducted from a refund?
₹10,000, plus the cost of any material or logins already issued, the payment-gateway fee, and GST on the deducted amounts. The rest is credited to your original payment method.
How long does a refund take?
Eligible refunds are processed within 10 working days of your complete request. Your bank may take a few more days to show the credit.
Can I get a refund if I pay in instalments?
No. Fees paid through an instalment plan are not refunded.
Are test series and self-paced courses refundable?
No. Study material, test series and self-paced courses are not refundable once login details are sent or material is dispatched.
M/S Dakshavyani Ventures · Registered office: G-304, Devnandan Platina, Gota, Ahmedabad · Questions: info@route99.in
Updated 5 Nov 2026
